Hesitation to Share Bad News : Byproduct of Verbal Message Planning or Functional Communication Behavior ?
نویسندگان
چکیده
Research on bad news delivery reveals a reliable temporal delay in the onset of the bad news message from the sender to the receiver. An experiment utilized a false feedback test design to determine whether the delay is better accounted for by negative verbal message planning, functional communication potential, or both. Participant-senders (N = 138) delivered either scripted or unscripted good, neutral, or bad news to a stranger. News valence, delay before response, and reluctance were measured. Both delay and reluctance data supported the functional explanation. The delay data also supported the cognitive negativity explanation. Implications and limitations are discussed.
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